What Data We Collect and Why
When you register, we collect your name, email address, phone number, and the account wallet details you provide — including the e-wallet identifier linked to your DANA, OVO, or GoPay account. This lets us process deposits and withdrawals accurately and match transactions to your account. We
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also collect device and session data — browser type, IP address, and interaction logs — to keep your account secure and detect unusual access patterns. If you contact our support team, the conversation record is stored so we can follow up consistently. We do not sell
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your personal data to third parties. Data shared with payment processors covers only the minimum needed to complete a transaction. Our retention period for account data follows applicable law; if you close your account, we retain only what is legally required and delete the rest on
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a rolling basis. Processing is limited to what is necessary for account operation, fraud prevention, and compliance with applicable regulations in Indonesia. Access to your data internally is restricted to staff who need it to do their job.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.